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Effective date: October 29, 2026
Continental Flowers, Inc. ("Continental Flowers," "we," "us," or "our") is a wholesale grower,importer, and distributor of fresh flowers. This Privacy Policy explains how wecollect, use, share, and protect information when you visitcontinentalflowers.com, use our customer portal at shop.continentalflowers.com,or use the Continental Flowers mobile app (together, the "Services").
Our Services are designed for business customers, such aswholesale florists and their staff. They are not intended for consumers or foranyone under 18.
• Account and contact information: your name, business name, email address, phone number,job role, and login credentials. Account owners and admins may also give usthis information about other people at their business when they invite them asusers.
• Business and shipping information: billing and shipping addresses, preferred carriers,PO numbers, mark codes, and similar order details.
• Order information: products you browse, add to your cart, order, pre-book, or setup as standing orders, along with your order and invoice history.
• Payment information: when you pay invoices, you may provide bank account (ACH) orcredit card details. ACH payments are processed by our payment processor,Payliance. Credit card payments are processed by our payment processor, ServiceFirst Processing, and its payment gateway partners. Your payment details aresecurely stored by these processors. We do not store full credit card or bankaccount numbers on our own systems.
• Credit request information: when you submit a merchandise credit request, we collect theinvoice and items involved, your notes, and the photos you attach.
• Messages: the content of messages you send to our team through the portal or app inbox,and through our website contact form.
• Credit applications: if you apply for credit terms, the information you provide inthat application, which is completed through a secure e-signature service.
• Technical information: such as your IP address, browser type, and device type, whichour servers and security tools receive when you connect to the Services. We usethis to operate the Services and keep them secure. We do not use third-partyanalytics, advertising, or diagnostic tools to track how you use the Services.
• Cookies and similar technologies: our website and portal use cookies to keep you signedin, and remember your preferences. Some forms, such as the request-access andpassword reset forms, use Google reCAPTCHA to protect against spam and abuse,and address fields use Google Maps to help you look up addresses. Google's useof that information is governed by Google's Privacy Policy.
The mobile app asks for permission to use your camera orphoto library only when you choose to attach a photo, for example to a creditrequest. We only access the photos you select or take. You can change thispermission at any time in your device settings.
We use the information we collect to:
• Create and manage your account and the users on it
• Show product availability and pricing, process orders,and arrange shipping
• Send invoices and statements, process payments, andapply payments to invoices
• Review and respond to merchandise credit requests
• Communicate with you, including messages from youraccount manager, order updates, and important service notices
• Share price lists, holiday ship schedules, and otherresources
• Maintain the security of the Services and prevent fraud
• Improve and troubleshoot the Services
• Comply with legal, tax, and accounting obligations
We do not sell your personal information, and we do not useit for third-party advertising. We do not track you across other companies'apps or websites.
We share information only as described below:
• Within your business account: depending on their role, other users at your business maysee orders, invoices, statements, payments, and messages for your account.
• Service providers: companies that help us run our business, such as hosting,payment processing, e-signature, email, shipping, and analytics providers. Theymay use your information only to provide services to us. Our key providersinclude Amazon Web Services (hosting, databases, and file storage, includingcredit request photos), Mailgun (email delivery), Payliance (ACH payments),Service First Processing and its gateway Accept.blue (credit card payments),and Google (address lookup and reCAPTCHA spam protection).
• Shipping carriers: to deliver your orders.
• Legal reasons: when required by law, or to protect the rights, property, or safety ofContinental Flowers, our customers, or others.
• Business transfers: if we are involved in a merger, acquisition, or sale of assets,your information may be transferred as part of that transaction.
We keep account, order, invoice, and payment records for aslong as your account is active and afterward as needed for legal, tax,accounting, and business purposes. For example, we keep financial records suchas invoices, statements, and payment history for seven years for tax andaccounting purposes. When information is no longer needed, we delete oranonymize it.
We use reasonable administrative, technical, and physicalsafeguards to protect your information, including encrypted connections (HTTPS)and role-based access within each customer account. No system is completelysecure, so please keep your password confidential and let us know right away ifyou believe your account has been compromised.
• Account information: you can update your profile and password in My Account.Account owners and admins can add, change, or remove users.
• Deleting youraccount: you can ask us to delete your user account or your business'saccount by contacting your account manager or emailinginfo@continentalflowers.com. We may keep some records as required by law or forlegitimate business purposes, such as invoices and payment history.
• Device permissions: you can turn off camera or photo access in your devicesettings.
• Cookies: youcan set your browser to block or delete cookies, but some parts of the websiteand portal may not work correctly.
Depending on where you live, you may have additional rights,such as the right to access, correct, or delete your personal information. Tomake a request, contact us using the information below. We will notdiscriminate against you for exercising these rights.
Our Services are for business use only and are not directedto children. We do not knowingly collect personal information from anyone under18.
We may update this Privacy Policy from time to time. When wedo, we will change the effective date above, and if the changes are significantwe will notify you through the Services or by email.
If you have questions about this Privacy Policy or how wehandle your information, please contact us:
Continental Flowers, Inc. 8101 NW 21st Street Doral, FL33122 Email: info@continentalflowers.com Phone: 1-800-327-2715
We are here to help. Check out our Frequently Asked Questions or contact us.
